joy baji Privacy Policy

This privacy policy ("Policy") applies to the joy baji website, mobile application, and other digital services. When you create an account on joy baji, make a deposit or withdrawal, or use any service, your information is managed under this Policy.

joy baji takes user privacy very seriously. Registering on this platform means you have read and agreed to the terms of this Policy. This Policy is read and applied together with our Terms and Conditions.

This Policy applies only to joy baji's own services. Third-party websites or services — such as payment gateway providers — follow their own privacy policies, for which joy baji is not responsible.

2.1 Information You Provide Directly

Information you provide yourself during account registration and use of services may include:

• Full name, date of birth, and nationality
• Email address and mobile number
• National ID or passport details (for identity verification)
• Payment information (such as bKash, Nagad, Rocket, or Upay account numbers)
• Contact information provided via support chat or email

2.2 Automatically Collected Information

When you use the platform, certain information is collected automatically:

• IP address and device identification details
• Browser type, operating system, and language settings
• Data from cookies and similar tracking technologies
• Session logs: login time, inactivity period, and logout time
• Game or betting activity logs: stakes, outcomes, and transaction history

2.3 Information Received from Third Parties

In some cases, joy baji may collect information from third-party service providers, such as identity verification agencies or payment processing companies. This information is used only to ensure the security of your account and to prevent fraud.

Collected information is used for the following purposes:

joy baji does not sell your personal information to third parties. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

Limited information may be shared with selected partners for payment processing, identity verification, and technology services. These partners receive only the information needed for their specific tasks and operate under confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed due to a court order, a lawful request from a law enforcement authority, or any other legal obligation. In such cases, action will be taken in accordance with applicable law.

4.3 Business Restructuring

If joy baji undergoes a merger, acquisition, or asset transfer, user information may be transferred to the relevant parties. In such cases, the new controlling party will also be required to comply with the terms of this Policy.

Cookies and similar technologies are used on the joy baji website and app. Cookies are small text files stored on your device that help the platform function better.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember language preferences and other settings.
• Analytical Cookies: Used to monitor platform usage patterns and improve services.

You can control cookies by changing your browser settings. However, disabling certain essential cookies may prevent some platform features from working.

6.1 Retention Period

Information is retained while your account is active. Even after account closure, certain information may be kept for a defined period due to legal obligations, financial record-keeping requirements, and dispute resolution needs.

6.2 Security Measures

joy baji keeps your information secure through SSL encryption, protected servers, and regular security audits. Financial transaction data is transmitted through encrypted channels.

However, no method on the internet is completely secure. You are responsible for keeping your password and OTP confidential. If you notice any suspicious activity, contact support immediately.

You have certain basic rights regarding your personal information on the joy baji platform:

• Right to Access: You can find out what information we hold about you.
• Right to Correction: You can request correction of inaccurate or outdated information.
• Right to Erasure: You can request deletion of specific information where there is no legal obligation to retain it.
• Right to Object: You can object to your information being used for marketing or analytical purposes.
• Data Portability: You can request your information in a structured format.

To exercise these rights, send a request to the email listed in the contact section below. In some cases, requests will be processed after identity verification.

joy baji strictly follows a 21+ age policy. Information relating to anyone under the age of 21 is not knowingly collected. If we become aware that information about a minor has been collected, it will be deleted immediately and the associated account will be closed.

Ensuring responsible gaming is one of our main priorities. If a parent or guardian suspects that an account has been created using their child's identity, please contact support immediately.

joy baji uses servers and service providers located in various countries, which means your information may be transferred internationally. Appropriate safeguards are ensured for such transfers, such as contractual protection clauses.

The laws and privacy regulations of the receiving country may differ. However, joy baji ensures that the standard of protection for transferred data remains consistent with this Policy.

joy baji may revise this privacy policy as needed. For significant changes, notice will be given to the registered email address or on the platform. Continued use of the platform after changes will be considered acceptance of the revised policy.

To learn more about us, visit the About Us page. For any questions about the Policy, use the contact information below.

For any questions, requests, or complaints about this privacy policy, please contact the joy baji support team. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.